As the country starts to return to some level of normality after the lockdown and confirmation that the country has moved its Covid-19 alert level from level 4 to level 3 we are now able to consider face to face appointments again for all but our most vulnerable patients.

If you wish to attend the clinic please ring us on 01270 763025 to discuss your condition. We are undertaking a 2 stage virtual triage system over the phone, the first being a Covid-19 triage and the second a Clinical triage undertaken by a physiotherapist. The decision to attend a face to face appointment will be made jointly by yourself and your physiotherapist based on the covid-19 risks identified and the potential benefits of a face to face treatment.

We are seeing the vast majority of patients Face to Face now but here a face to face appointment is not considered appropriate we are able to offer advice over the phone and can also offer video consultations.

Patients attending for treatment should note the following:-

1.The waiting room is closed. Wait in your car to be called into the treatment room.

2.Please bring a face covering or mask to wear during treatment.

3.Please bring your own pen to complete our Covid-19 consent form.

4.Please attend on your own.

Your Physiotherapist will be wearing full PPE when you are in the treatment room including face mask, face visor, disposable apron and gloves. Your Physiotherapist will maintain 2m social distancing when it is possible during your session. Appointments have been staggered to avoid contact between patients and gaps left between appointments to allow additional cleaning to take place. A screen is fitted at the reception desk to protect staff when taking payments and booking appointments. 

We ask that payments are made contactless at this time either by card or mobile device (the limit has now been increased to cover our normal treatment cost of £45)

Obviously any patients due to attend the clinic who are displaying symptoms of Covonavirus or who share the household of someone displaying symptoms or who have been instructed to isolate by NHS Track & Trace or who have returned from a country where you are required to isolate for 14 days (link here) should NOT attend the clinic and should cancel their appointment and self isolate in accordance with Government guidelines

Stay Safe!