Do I need a G.P. referral?

No. Ring us and we can book you in for an immediate appointment. 

How much does an appointment cost?

Appointments are £45 for a 30 minute session.

What payment methods do you accept?


We accept payment by cash, cheques and most debit/credit cards.

Can you provide a receipt of payment?

Yes. Please request this following each appointment or we can provide a receipt following completion of your treatment.

Is the Clinic recognised by Private Health Insurance Companies?

We no longer take referrals from BUPA or AXA but many insurance companies such as WPA, CIGNA and Healix will allow you to reclaim your treatment cost in full or part upon the production of a receipt. Please check with your insurers before you attend and request a receipt after each session.

Can I request a same sex Physiotherapist?

Yes not a problem. Please request this when you ring for your initial appointment

Can I bring someone with me?

Yes not a problem. They are welcome to wait in the waiting room or with your consent be present during your appointment. (note; during the Covid pandemic only in exceptional circumstances)

I have looked at your web site and I'm still not sure if you can help me. What should I do?

Please ring us on 01270 763025. We are happy to discuss your condition over the phone and advise you whether we can help and if we can't who can.

I have an injury; how soon should I attend?

We generally prefer to see someone as soon as possible after the injury occurred. If you have had surgery recently your consultant will advise you on how quickly to start physiotherapy.

How many sessions will I need?

This will depend on your injury or condition. We would normally be able to advise on this during your initial appointment.

How long is an appointment?

Our appointments are normally 30 minutes long but your first visit may be slightly longer to allow for a history to be taken.

What will happen at my initial appointment?

Before the Physiotherapist see's you you will be asked to complete our consent form and medical history form. Please arrive a few minutes before your appointment time to allow for this.

During your consultation your physiotherapist will take a detailed history of your condition and undertake a physical examination. Following this a diagnosis and a treatment plan will be discussed with you and with your consent treatment will commence. Please wear clothing appropriate for treatment of your condition. You may be given advice on how changes to your life style could improve your condition and possibly exercises to do at home prior to your next appointment. 

What should I bring with me at my initial appointment?

A referral letter from your G.P. or Consultant if you have one.

A list of any medications you are taking on a regular basis

Any x-rays or scan results you may have relating to your condition or injury.

Where do I park my car?

The clinic has ample on-site parking.

Do you treat children?

Yes we can treat children for orthopaedic type conditions such as sprains, fractures & sports injuries. Children under 16 should be accompanied by an adult.

Is the clinic wheelchair accessible?

Yes the clinic is accessible via a ramp to the front door which has level access for wheelchairs.

If you think you may need help just inform us when you book your appointment.